jljlok Privacy Policy

1. Introduction

1.1 jljlok is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that's especially true when it comes to how we handle your information.

1.2 This Policy has been prepared in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. Where applicable, we also align our practices with internationally recognised data protection standards.

1.3 This Policy applies to all personal data collected through the jljlok website, mobile platform, customer support channels, and any other touchpoints through which you interact with jljlok. Please read it carefully alongside our Terms & Conditions and Responsible Gaming page.

2. Data Controller

2.1 For the purposes of the Data Privacy Act of 2012, jljlok acts as the Personal Information Controller (PIC) in respect of the personal data you provide when using the jljlok platform.

2.2 Our designated Data Protection Officer (DPO) oversees compliance with this Policy and applicable data protection laws. You may contact our DPO directly at [email protected] for any privacy-related concerns.

3. Data We Collect

3.1 jljlok collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

3.2 jljlok does not intentionally collect sensitive personal information as defined under the DPA (such as health data, religious beliefs, or political affiliations) unless specifically required by law or regulatory obligation.

4. How We Collect Your Data

4.1 Directly from you — when you register a jljlok account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions.

4.2 Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the jljlok platform. See Section 8 for full details on our cookie practices.

4.3 From third parties — including identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and, where required, government or regulatory bodies such as PAGCOR.

5. How We Use Your Data

5.1 jljlok uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your jljlok account, including verifying your identity and age (21+ requirement) in compliance with Philippine gaming regulations.
• Service Delivery: To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods; to provide access to games; and to deliver customer support.
• Legal & Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR regulations, and the Data Privacy Act of 2012.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, cheating, money laundering, and other prohibited activities on the jljlok platform.
• Responsible Gaming: To monitor gaming behaviour and identify players who may be at risk of problem gambling, and to enforce self-exclusion requests and deposit limits.
• Platform Improvement: To analyse usage patterns, fix bugs, and improve the overall jljlok experience for players across the Philippines.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent to receive such communications. You may opt out at any time.

5.2 jljlok will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

6.1 Under the Data Privacy Act of 2012, jljlok processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your jljlok account and provide the gaming services you have signed up for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML obligations and PAGCOR licensing requirements.
• Legitimate Interests: Processing is necessary for jljlok's legitimate interests in preventing fraud, ensuring platform security, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

7.1 jljlok does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification services used to confirm your identity and eligibility to use the jljlok platform.
• Fraud Prevention Services: Specialist providers that help jljlok detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• IT & Hosting Providers: Cloud infrastructure and technology partners who host and maintain the jljlok platform under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), and other government bodies where disclosure is required by law or court order.
• Professional Advisers: Lawyers, auditors, and accountants who provide professional services to jljlok, subject to confidentiality obligations.

7.2 All third-party service providers who process personal data on behalf of jljlok are required to enter into data processing agreements that obligate them to handle your data securely and in accordance with the DPA.

8. Cookies & Tracking Technologies

8.1 jljlok uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the platform. The types of cookies we use are:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings) to provide a more personalised experience on jljlok.
• Analytics Cookies: Help us understand how players use the jljlok platform — which pages are visited most, where players encounter issues, and how we can improve. Data collected is aggregated and anonymised where possible.

8.2 jljlok does not use third-party advertising cookies or cross-site tracking technologies. We do not participate in behavioural advertising networks.

8.3 You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jljlok platform. For more information on managing cookies, refer to your browser's help documentation.

9. Data Retention

9.1 jljlok retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your account plus a minimum of five (5) years after account closure, in compliance with AML and PAGCOR record-keeping requirements.
• Transaction Data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Communications Data: Support communications are retained for up to three (3) years for quality assurance and dispute resolution purposes.
• Technical and Usage Data: Retained for up to twenty-four (24) months, after which it is anonymised or deleted.

9.2 When personal data is no longer required for the purposes for which it was collected, jljlok will securely delete or anonymise it in accordance with our internal data retention procedures.

10. Data Security

10.1 jljlok implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jljlok platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls ensuring that only authorised jljlok personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists.
• Multi-factor authentication (MFA) options for player accounts to reduce the risk of unauthorised access.
• Continuous monitoring of platform activity for suspicious behaviour and potential security incidents.

10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jljlok will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular No. 16-03.

11. Your Rights Under the Data Privacy Act

11.1 As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by jljlok:

• Right to be Informed: The right to know what personal data jljlok collects about you and how it is used — which is the purpose of this Policy.
• Right of Access: The right to request a copy of the personal data jljlok holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

11.2 To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days, as required by the DPA. We may need to verify your identity before processing your request.

12. Children's Privacy

12.1 The jljlok platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jljlok does not knowingly collect personal data from individuals under the age of 21.

12.2 If jljlok becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete the associated personal data, and return any deposited funds in accordance with our Terms & Conditions.

12.3 If you believe that a minor has registered on the jljlok platform, please contact us immediately at [email protected] so we can take prompt action.

13. International Data Transfers

13.1 jljlok primarily stores and processes personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or specialist security services.

13.2 Where personal data is transferred outside the Philippines, jljlok ensures that appropriate safeguards are in place to protect your data, including contractual clauses that impose data protection obligations equivalent to those under the DPA, or transfers to countries that the NPC has recognised as providing an adequate level of data protection.

14. Updates to This Policy

14.1 jljlok may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will post the updated Policy on this page with a revised "Last Updated" date and, where appropriate, notify you by email or through a notice on the jljlok platform.

14.2 Your continued use of the jljlok platform after the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how jljlok protects your personal data.

15. Contact Us & Complaints

15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way jljlok handles your personal data, please contact our Data Protection Officer:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the jljlok platform

15.2 If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

15.3 jljlok takes all privacy complaints seriously and will work diligently to resolve any concerns you raise in a fair and timely manner.